The global aviation industry, a critical pillar of international commerce and personal connectivity, relies heavily on the efficiency and passenger experience offered by its airport infrastructure. A recent comprehensive analysis by AirHelp, outlined in its 2025 AirHelp Score, provides a rigorous data-driven evaluation of airport performance worldwide. This report, which assesses hundreds of airports based on meticulous criteria, offers vital insights for both travelers and industry stakeholders, underscoring the direct link between operational excellence and customer satisfaction.
- The 2025 AirHelp Score evaluates global airport performance based on on-time performance, traveler feedback, and amenity quality.
- The assessment period for the score spanned from June 1 of the previous year to May 31 of the current year.
- Newark Liberty International Airport (EWR) received the lowest U.S. score at 7.25, despite serving 48.9 million passengers in 2024.
- Salt Lake City International Airport (SLC) achieved the highest U.S. score for the second consecutive year at 8.29.
- Cape Town International Airport was recognized as the world’s best airport for 2025, with a score of 8.57.
- The U.S. “shoe-off” airport security policy, in place for nearly two decades, was recently discontinued.
AirHelp’s methodology for its annual score is multifaceted, focusing on key elements that collectively shape the traveler’s journey. The assessment period spanned a full year, from June 1 of the previous year to May 31 of the current year, during which on-time performance was meticulously tracked. Complementing this crucial operational metric, the report integrated direct feedback from travelers regarding their overall experience, as well as their perceptions of the quality of food and retail options available within the terminals. According to Tomasz Pawliszyn, CEO of AirHelp, the core objective of the score is to leverage data to offer travelers an in-depth understanding of airport operations, thereby influencing their travel planning and prioritizing the passenger experience.
U.S. Airport Performance: Challenges and Strengths
Among the 34 U.S. airports evaluated, the spectrum of performance varied significantly, reflecting diverse operational realities and investment priorities. At the lower end of the rankings, several major hubs demonstrated clear areas for improvement. Newark Liberty International Airport (EWR) received the lowest U.S. score at 7.25, despite handling a substantial volume of passengers, with 48.9 million individuals flying through in 2024, as reported by the Port Authority of New York and New Jersey. Following closely were Fort Lauderdale Hollywood International Airport (FLL) with a score of 7.38 and Philadelphia International Airport (PHL) at 7.41, which also placed 188th globally, highlighting systemic challenges in passenger satisfaction and operational efficiency.
Conversely, top-performing U.S. airports showcased consistent operational and service quality, setting benchmarks for the industry. Salt Lake City International Airport (SLC) earned the highest U.S. score for the second consecutive year, achieving 8.29. Its consistent top ranking reflects sustained efforts in enhancing passenger satisfaction through efficient operations and quality services. Los Angeles International Airport (LAX) secured a strong 8.09, notably excelling in specific subcategories with an 8.1 for on-time performance and an 8.4 for food and shops, indicating robust amenity offerings that significantly contribute to the traveler experience. Minneapolis-St. Paul International Airport (MSP) was also highly rated, scoring an 8.07, reinforcing its reputation for efficient service and passenger comfort.
Global Benchmarks and Policy Context
On the international stage, Cape Town International Airport distinguished itself by claiming the title of the world’s best airport for 2025, achieving an impressive 8.57 score. This recognition highlights the global pursuit of excellence in airport management and passenger service, demonstrating that strategic investments and operational refinements can yield world-class results.
The broader landscape of airport operations and traveler experience is also profoundly influenced by policy decisions. For instance, the Trump administration recently ended a nearly two-decade-old “shoe-off” airport security policy, a measure implemented after the 2001 terrorist attacks. Such policy shifts, while primarily aimed at streamlining security procedures and adapting to evolving threat landscapes, invariably contribute to the overall efficiency and comfort of the airport experience for millions of travelers, impacting perceptions of ease and convenience.
These rankings serve as a critical barometer for the global travel industry, offering actionable insights into operational strengths and weaknesses across various airports. For airport authorities and stakeholders, they underscore the strategic importance of continuous investment in infrastructure, advanced technology, and dedicated customer service to meet the evolving demands of modern air travel. In a highly dynamic and competitive sector, such commitments are essential for maintaining competitiveness and ensuring a positive, seamless experience for passengers worldwide.
Nathan hunts down the latest corporate deals faster than you can brew your morning coffee. He’s famous for scoring exclusive CEO soundbites—often by offering his legendary homemade brownies in exchange. Outside the newsroom, Nathan solves mystery puzzles, proving he can crack even the toughest business cases.